Frequently Asked Questions (FAQ's)

Yes, absolutely! According to studies, riders choosing electric cycles not only travel / commute faster with lesser impact on body but also get the breathing and heart rates elevated to get a meaningful exercise with lesser rate of attrition. Also with Voltrix e-bikes, you can adjust the intelligent Pedal Assist (i-PAS) level and workout as much as wish to. You are also reducing emissions which contributes to health for you and the people around you.

At Voltrix, we focus on User Experience and Versatility. We believe Comfort, Convenience and Reliability can be factors on providing best electric cycle experience to riders.
Comfort : Slightly larger Frame geometry optimized for adults between 5'3" and 6'5" and wider handlebar for daily use.
Convenience : Voltrix Tresor is built as an e-bike providing a removable light weight battery unlike few which are normal cycles fitted with a battery and converted into e-bike. Quick release wheels makes tresor easily movable even if have to move to a new city.
Reliability : Compatible with EN15194, has to pass numerous tests under ISO4210 - Made for reliability. Mid-level MTB components, tires with puncture resistance, larger tires for stability, brake levers with cut-off switches – avoids throttling while braking.
Intelligence : Provides complete vehicle stats at the monitor, enables users to choose between performance and range, gives diagnostic data – enables users to understand if issue can be fixed by them, have to be repaired or replaced before getting to the support team.

– Passive Battery Management System which effectively balances the cells while charging and maintains the pack to be in balanced state throughout the discharge improving battery efficiency.
– Controller runs the BLDC motor at its peak efficiency and at a lower current of 3.2A increasing the range up to 80km on a single charge out of 10.4Ah which is widely used battery in this segment.
– Programmable HMI - Users can program the controller (such as programming the current to motor etc.) enabling them to tune the system for performance to extend range.
– Removable and Integrated Battery.
– Improves ergonomics - Semi sporty riding posture for maximum comfort and an aggressive posture.

Rest assured of complete assistance for 2 years post-warranty period from our end. Please read our Warranty and Terms.

The components used in the bike are from well-known brands and can be replaced at your nearest bike shop. We strongly recommend you to contact our support team for any issues with the electronic components and not to service them by yourself as it may void the warranty.

Please do not use a water jet directly on the drive unit and battery. If you are carrying your bike on the back of a car and driving 50km/hr in a downpour with the battery exposed is like pressure washing your battery.

All electrical parts are rated IP65 to be protected from the rain. However, we do suggest that if you are carrying your bike on the back of a car and rain is in the forecast, that you place the bike or battery inside the car. Driving 50km/hr in a downpour with the battery exposed is like pressure washing your battery.

Yes, the electronic system is rates IP65 to withstand Rain and Water splash.

A few models of e-bikes in the market include a feature to recharge the battery, usually, while you are braking. In those cases, the range of the battery can be extended by 5-10%. However, adding this feature adds several thousand to the cost. Plus, it is much harder to pedal such bikes without any assist mode. Since the negatives outweigh the positives, our team decided to not include this technology in our bikes.

The maximum speed limit is restricted in the electric bike/Cycle is 25km/hour as per CMVR 1989 rule 2. G.S.R. 291 (E) Central Motor Vehicles Rules, 1989 (hereinafter referred to as the said rules), in rule 2, in clause (u) Vehicle is equipped with an electric motor having 30mins power less than 250 W maximum speed of the e-bike is restricted to 25 km/hr. Beyond that needs registration and license.

No, for e-bikes with a maximum speed of 25km/h, you do not need any license or registration.

It largely depends on the charges levied by your local electricity supplier. However, 0.4 units of electricity are consumed to fully charge the battery.

60-80 kms in pedal assist mode based on i-PAS. Up to 60 kms in Throttle mode.

With our removable integrated battery system, you can charge the battery directly while it is inside the bike or remove it and charge it in your home or office. It's like you are charging your Phone or Laptop.

Yes. Pedalling is required to get assistance on i-PAS mode. But if you want to ride without pedalling, you can do so with throttle provided on right handle just like a scooter / moped.

The Voltrix Tresor weighs around 22kgs, one of the lightest in the category.

No, but just like a normal bicycle, regular cleaning and lubrication to drivetrain is suggested.

Yes, It is completely legal.

No, existing bikes are not designed to be e-bikes, retrofitting them may cause harm to you or others.

To avoid infringement of regulation and damage to the bike, we recommend you to never do so.

Electric Cycle segment in India price range up to ₹ 2,50,000. Reliable, Convenient, Comfortable. You are paying for a healthier lifestyle. (For our USP's, refer above)

We do not want to compromise on the safety standards or performance and provide users with best user experience and reliability. (For our USP's, refer above)

Yes, absolutely it can be! As it is not only eco-friendly and economical but also gives people active lifestyles.

800-1000 charge-discharge cycles. Battery comes with Warranty of 18 months. Refer Warranty.

As a best practice, it's good to use cut safe locks and secure the bike to a rigid structure, we also do provide theft insurance, cut safe locks in our accessories bundle and we are also coming up with a digital lock.

70% of the bike is made in India, 30% of the components are being procured internationally.

No, not now. We do have plans for that in the future.

We are the manufacturers with Certain parts of the bike being outsourced to other vendors.

Our Electric cycle is a growing segment; the ecosystem is still in the nascent stage in India, and we are looking to play an active role in developing the same in India.

We are Indian brand based in Chennai.

Yes

₹ 13,900 (plus 18% GST)

Manufacturer Warranty of 18 months. Refer Warranty.

4-5hours, with 0.5 units (kWh) of electricity consumed (average cost less than ₹ 3 per full charge).

Yes, we do provide Theft & Accidental Insurance (as part of our accessories bundle).

Yes, as a add-on on select models.

If the service is regarding the mechanical components, we give you the freedom to fix it yourself, or with your favorite mechanic. With electronics, it's always good to reach us out. Your smart controller also gives you diagnostic data so you can identify the problems before even reaching us out. Please reach us here.

Yes. Please let us know the accessories while making a purchase we can fit the same before shipping.

We have partnered with Banks and other NBFC's to provide EMI and finance options to our customers. Currently, we have Credit Card EMI and Debit Card EMI from Select Banks. Voltrix Mobility Private Limited does not provide EMI/Loan/Finance directly.