SHIPPING, RETURN & REFUND POLICY
Voltrix Mobility Private Limited ("we" and "us") is the operator of (www.voltrix.bike) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
We currently provide free shipping throughout India. However, under certain circumstances where shipping is not available to your doorstep, the customer may be required to collect the items ordered from the nearest hub of the delivery partner.
In general, domestic shipments are in transit for 2 - 10 days depending on the customers' pincode. Generally, orders shipped internationally are in transit for 15 - 45 days. This varies greatly depending on the country and prevailing international shipping conditions. We are able to offer a more specific estimate while shipping from our end.
Orders are usually dispatched within 2 business days of payment of order (2 business days is to ensure product is assembled and undergoes rigorous Quality Checks before shipping). Our warehouse operates on Monday - Friday during standard business hours (Indian Standard Time i.e., UTC+05:30), except on National (India) and Local (Tamil Nadu) holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Once the order is shipped, we will not be able to change the shipping address and customer shall receive the product at the address mentioned while placing the order and can make arrangements to transport it to new location desired by the customer. Any damage done during such transportation done by customer cannot be considered as shipping damage and shall not be entertained for returns.
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
If delivery time has exceeded the forecasted time, please Contact Us so that we can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
If you find a parcel is damaged in-transit, get in touch with our customer service. Contact Us
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Voltrix Mobility Private Limited encourage you to be aware of these potential costs before placing an order with us. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Voltrix Mobility Private Limited at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
For all customer service enquiries, please submit an enquiry here.
Voltrix Mobility Private Limited has a replacement policy for its customers in case of a highly unlikely event of manufacturing defect or damage in the product while delivery. This replacement policy is only applicable in case of any damage during transportation or manufacturing defects. The entire product or any part based on damage / defect shall only be replaced and cannot be returned.
The customer shall raise ticket here within 3 days of delivery or 100km whichever lower. Our Support team will assist you further.
Upon approval from us for replacement / service, the product / defective part shall be replaced only after the return of the defective product / part. The logistics cost for sending the defective item shall be borne by the customer and we will bear the cost of shipping the replaced item.
However, if you receive an incorrect / damaged / different product or one with missing accessories, please raise a replacement request within 24 hours of delivery. In case of damage done by customer transportation after receiving the product from shipping provider, the replacement shall not be entertained. However, customer can choose to get the e-bike serviced by our service personnel to continue using our products.
Returns for replacement are eligible only for online purchases outside Chennai District and not for customers who purchased and got delivered in store (at premises of Voltrix Moblilty Pvt Ltd, Voltrix Hub and authorised dealers) or in-residence delivery (delivered at door step of customers' residence or any location at which customer requests for delivery) in Chennai, Thiruvallur (Tiruvallur), Kanchipuram and Chengalpattu Districts in Tamil Nadu, delivered by employee of Voltrix Mobility Private Limited. Customers are requested to try and inspect the product at the presence of the employee.
For online purchases made outside Chennai District, the replacement window shall be 3 days of delivery or 100km. Returns are not available for customers who purchased in store (at "Voltrix Hub" or "authorised dealer"). The product will be checked for physical damages (including scratches) and if any damage is found the return shall be rejected and customer may opt for replacement for any manufacturing defects. The logistics cost for return shall be borne by the customer.
Return policy Abuse
We want all our customers to have a great experience with us at Voltrix Mobility Private Limited. In order for our return and replacement policy to be sustainable and fair for all, we take Return Policy abuse seriously.
We monitor customers who have placed multiple Return & Replacement requests with us. Even the ones who place these requests over multiple accounts. This makes us feel like there are certain customers who are not here to shop but to “borrow” a product just to return it later. We will deny repeat return requests from customers who use such tactics and prohibit them from future purchases.
We don't want the handful of people who attempt to abuse our policy to ruin the experience for everyone else.
Voltrix Mobility Private Limited ("Voltrix") has a refund policy for its customers in case they wish to cancel their booking made in our website only. The refund policy is only applicable only for booking amount ("determined from time to time by Voltrix") and not for any other payment / balance payment / complete payment made in website or payment link sent to you by Voltrix.
The customer shall raise ticket here within 72 hours from date & time of payment for cancellation.
Refund request shall be processed within 7 business days from date of request.
By making the booking the customer/user agrees that they are in intention of buying the product and paying the MSRP of the product at that time of booking and they understand that the refund period is 72 hours from date and time of booking. Beyond the refund period of 72 hours, user agrees that cancellation cannot be done and the booking amount shall not be refunded.
In case user has to appeal for refund beyond refund window, they may contact us only through writing to the e-mail: "ride@voltrix.bike". Beyond refund window, all refunds are subject to approval depending on company's discretion.
Refund policy Abuse
We want all our customers to have a great experience with us at Voltrix Mobility Private Limited. In order for our refund policy to be sustainable and fair for all, we take Return Policy abuse seriously.
We monitor customers who have placed multiple refund requests with us. Even the ones who place these requests over multiple accounts. We will deny repeat refund requests from customers who use such tactics and prohibit them from future purchases.
We don't want the handful of people who attempt to abuse our policy to ruin the experience for everyone else.