voltrix-warranty

WARRANTY

Lifetime warranty on all frames:

Lifetime* warranty on all frames for the entire ownership of the original purchaser. This covers manufacturing and material defects. Rider and equipment weight limit: 120kg standard bikes. Proof of purchase must be presented.

All other Voltrix branded components, including paint and finish, battery, motor and electronics are guaranteed for 18 months from the date of purchase. E-bike and light power, ratings, and ranges are conditioned maximums and will decrease over the lifetime of the product.

The Voltrix Warranty Excludes:

Componentry which isn’t Voltrix branded (see below). Normal wear and tear. Damage caused by accidents, neglect or abuse. Improper assembly. Improper follow-up maintenance; all bikes must be serviced by an authorized Voltrix dealer within 6 months of purchase. Suspension systems must be serviced annually by an authorized dealer. Modification or alteration of the frame or original components.

Branded Components

Issues relating to branded original components, such as Shimano, KMC, LTWOO, PYC, Zoom, Tektro etc are the responsibility of the appropriate component manufacturer’s warranty and subject to their terms and conditions. In the case of branded components failing, please contact your local Voltrix stockist who will liaise with the relevant distributor on your behalf.

The Warranty Claim Process

ALL WARRANTY CLAIMS ON VOLTRIX BICYCLES MUST BE MADE THROUGH AN AUTHORISED VOLTRIX DEALER or THROUGH WEBSITE - here. If the cause of the fault isn’t initially clear based on the information and photos your or Voltrix dealer provides, the defective product may need to be returned to Voltrix Mobility for closer inspection.

Disclaimer

The prices in this website are MSRP, are intended only as a guide, and are subject to change without notice. The prices that are displayed in the shopping cart are available only through voltrix.bike. From time to time, sale or closeout pricing may also appear on the website; sale and closeout pricing are only available through voltrix.bike, unless mentioned.Voltrix has made every attempt to ensure the accuracy and reliability of the information provided on this website. However, the information is provided without warranty of any kind. Voltrix does not accept any responsibility or liability for the accuracy, content, completeness, legality, or reliability of the information contained on this website.

Voltrix reserves the right to amend any or all specifications without prior notice. All bike pictures are provided for visual reference; they should not be used to study specification.

Any variations in colors shown may be due to the reproductive variations of the displaying process. Photos may include equipment not available in all markets. Some models may be shown with optional equipment. All product is subject to availability.

*The lifetime of a bike is up to ten years.

Please refer terms and conditions for other details.